FAQ
Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery takes 7–15 business days, depending on your location.
Q: Is shipping free?
A: We offer free shipping on all European orders. For international customers outside Europe, we charge a flat shipping fee of €6.99 to ensure reliable tracked delivery.
Q: Can I return my bag if I don’t like it?
A: Refunds or replacements are only available if the item arrives damaged or not as described. Please contact us within 7 days of delivery with photos of the issue.
Q: Who pays for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item arrived damaged.
Q: Which payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Bancontact, and more.
Q: Where are your products shipped from?
A: Our bags are shipped from our main warehouse overseas, with tracking provided for every order.
Q: Are your bags durable for everyday use?
A: Yes! Each bag is carefully selected to combine style with daily functionality.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Delivery times may vary slightly by country.
Q: Is my payment secure?
A: Yes. Our store uses encrypted SSL technology to keep your payment details safe.
Q: Are your bags real vintage?
A: Our bags are vintage-inspired — carefully selected to combine retro charm with modern functionality.
Q: What materials are the bags made of?
A: Most bags are made from high-quality faux leather, canvas, or durable fabrics suitable for everyday use. Material details are listed on each product page.
Q: Will my laptop/tablet fit inside?
A: Please check the size guide on each product page for exact dimensions.
Q: How can I know if the bag size is right for me?
A: We always recommend checking the product description for dimensions.
If the size is not listed, you can also get a good idea from the photos with models or everyday items shown. This helps you see how the bag fits in real life.
Q: Why don’t all products have exact sizes listed?
A: Some of our suppliers don’t provide precise measurements. However, we always try to show detailed photos, and you can contact us anytime for clarification before ordering.